Shipping Policy for Tone.Dubai
At Tone.Dubai, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy to understand timelines, costs, and other important details regarding your order.
1. Processing Time
- Order Processing: Orders are typically processed within 1-14 business days. Processing includes order verification, quality checks, and packaging.
- Shipping Confirmation: Once your order is processed, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
2. Shipping Times
- Standard Shipping: Estimated delivery time is 10-20 business days, depending on your location.
- Expedited Shipping: Available for select products and regions, with an estimated delivery time of 5-10 business days.
- Note: Delivery times may vary due to external factors such as customs delays, holidays, or weather conditions. Tone.Dubai is not responsible for delays caused by courier services.
3. Shipping Fees
- Shipping fees are calculated at checkout based on your location, selected service, and order size. Tone.Dubai offers free shipping for orders above [insert amount, e.g., 200 AED] (subject to location and promotional periods).
- Additional Fees: International orders may be subject to customs duties or import taxes upon arrival in your country. These charges are the responsibility of the customer.
4. Tracking Information
- Tracking information will be provided for all orders. You can track your package via the link in your confirmation email or on our website under "Track My Order."
- Lost or Stolen Packages: Tone.Dubai is not liable for lost or stolen packages confirmed as delivered to the address provided. Please contact the courier or our support team if you have issues with delivery.
5. Customs, Duties, and Taxes
- International Orders: Customers are responsible for any customs fees, import duties, or local taxes applied by their country. Customs policies vary, and Tone.Dubai cannot control or predict additional charges.
6. Order Issues
- Incorrect Address: Ensure all shipping details are accurate to prevent delivery issues. Orders with incorrect or incomplete addresses may be returned or delayed.
- Contact Us: If there are any issues or if your order does not arrive within the specified timeframe, please contact us at [insert customer support email]. We’ll be happy to assist you with tracking or resolving any delivery issues.
7. Changes to Shipping Policy
- Tone.Dubai reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page, and we recommend checking it periodically.