Privacy Policy

Return Policy for tone.dubai

At tone.dubai, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes a product may not meet your expectations. Our return policy is designed to be straightforward and hassle-free.

Return Eligibility

You can return items within 30 days of receiving your order. To qualify for a return, the following conditions must be met:

  • Unworn and Unused: The item must be in its original condition, unworn, and unused, with all tags attached.
  • Original Packaging: Please return the item in its original packaging to ensure it arrives safely.

How to Initiate a Return

  1. Contact Us: To start the return process, please send an email to tone.dubai2024@gmail.com. Include your order number, the item(s) you wish to return, and a brief reason for the return.

  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization Number (RAN) and instructions for the return shipment. It’s crucial to obtain this number, as it helps us process your return quickly and efficiently.

  3. Prepare Your Package: Carefully package the item(s) you wish to return. Ensure that all original tags and packaging are included. Write your Return Authorization Number on the outside of the package.

  4. Shipping Your Return: Ship the package to the address provided in the return instructions. Please note that you are responsible for return shipping costs unless the item is defective or the wrong item was sent.

  5. Tracking Your Return: We recommend using a trackable shipping service or purchasing shipping insurance for returns over a certain value, as we cannot guarantee that we will receive your returned item.

Refund Process

Upon receiving your returned item, our team will inspect it to ensure it meets our return criteria. Once approved, your refund will be processed within 5-10 business days. The refund will be credited to the original payment method used during purchase. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process outlined above and mention your exchange request in your email. We will guide you through the process.

Non-Returnable Items

Please be aware that certain items cannot be returned. These include:

  • Final sale items
  • Gift cards
  • Intimate or sanitary goods

Customer Service

If you have any questions or concerns regarding your return, our customer service team is here to help. Reach out to us at tone.dubai2024@gmail.com, and we will respond as soon as possible.