At Tone.Dubai, we want you to feel confident in your purchases. If you are not fully satisfied with your clothing, please review our return and exchange policy below.

1. Eligibility for Returns

• Timeframe: Items are eligible for return within 14 days of delivery.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. We reserve the right to refuse returns that do not meet these conditions.
• Non-Returnable Items: Certain items, such as undergarments, swimwear, or sale items, are final sale and cannot be returned or exchanged.

2. How to Initiate a Return

• Contact Us: To initiate a return, email our support team at tone.dubai2024@gmail.com with your order number, item details, and reason for return.
• Return Approval: Once your return is approved, we will provide instructions on where to send the item(s). Please note that Tone.Dubai is not responsible for return shipping costs unless the return is due to a defect or incorrect item received.
• Return Shipping: Customers are responsible for return shipping costs unless there is an issue with the order (e.g., damaged or incorrect item). We recommend using a trackable shipping method, as Tone.Dubai is not liable for items lost during return shipping.

3. Exchanges

• Exchange Eligibility: We offer exchanges for the same item in a different size or color, subject to availability. If you wish to exchange for a different product, please return the item for a refund and place a new order.
• Exchange Process: To arrange an exchange, please contact us at tone.dubai2024@gmail.com within the 14-day return period.

4. Refund Process

• Refund Method: Approved returns will be refunded to the original payment method.
• Processing Time: Refunds may take up to 5-10 business days to process after the returned item is received and inspected. You will receive a confirmation email once your refund has been processed.
• Shipping Costs: Original shipping fees are non-refundable, except for returns due to defects or incorrect items.

5. Damaged or Incorrect Items

• Inspection and Reporting: Please inspect your items upon delivery. If you receive a damaged or incorrect item, contact us within 7 days of delivery at tone.dubai2024@gmail.com, and we’ll assist with a replacement or return at no additional cost.

6. Policy Updates

• Tone.Dubai reserves the right to modify this Return and Exchange Policy at any time. Please review this page periodically to stay informed.